Frequently Asked Questions - All FAQs

We base your account around your email address.
If the email address bounces back more than 5 times as a “dead” email address by your email service provider, you account is deleted automatically.
You will have to resign up via the website or app with a valid email address that is current.
Make sure you also add us to your safe senders list.

If you signed up using facebook connect and the email address assoiated with your facebook account is no longer valid, please update your facebook details before using that system otherwise after another five bounce backs your acount will get deleted again.

If you are using a free email service like Hotmail, GMail, AOL or such - then you will need to add our domain to your 'safe list'.   @poprepublic.tv

You will need to do this to receive notifications, system messages and other important operational emails.


AOL

Add the "From address" you want to receive mailings from to your AOL address book:

1. Click the "Mail Options" menu and select "Address Book".
2. Inside the "Address Book" window, click the "Add" button.
3. Inside the "Address Card for New Contact" window cut and paste @poprepublic.tv into the "Other E-Mail" field. (If there is an option for domain - please place domain as it will catch all our emails.
4. Make our From address the "Primary E-Mail" address by checking the associated check box to the right of it.
5. Click the "Save" button.

If the mailing is in your SPAM Folder, you can open the email and click the "This Is Not Spam" button.



Gmail

Add the From address you want to receive mailings from to your Gmail Contacts List:

1. Click "Contacts" along the left side of any Gmail page.
2. Click "Create Contact".
3. Copy and paste @poprepublic.tv into the dialog box.
4. Click "Save".

If the mailing is in your SPAM folder, check the box next to the mailing and click the "Not Spam" button along the top.



Hotmail

Add the From address you want to receive mailings from to your Hotmail Safe List:

1. Open your mailbox and click “Options” (upper right hand corner).
2. Click the “Junk E-Mail Protection” link.
3. Select the “Safe List” link.
4. Copy and paste @poprepublic.tv into the dialog box titled “Type an address or domain”.
5. Click the “Add” button next to the dialog box.

If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.  

You should also check that the mailing's email address is not in your Blocked Senders list.  You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List".  If you see the mailing's from address on this list, select it and click the Remove button. 

Mozilla Thunderbird

Add the From address you want to receive mailings from to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book. 

Add an address into your Personal Address Book:

1. Click the "Address Book" button.
2. Make sure the Personal Address Book is highlighted.
3. Click the "New Card" button.
4. Under the "Contact" tab, copy and paste @poprepublic.tv into the dialog box.
5. Click "OK".

White list your Personal Address Book:

1. From the main drop down menu, select "Tools -< Junk Mail Controls..."
2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
3. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
4. Click "OK".

If the mailing is in your junk folder, right-click the mailing and choose "Mark -< As Not Junk".

Netscape Mail

Set up a filter to redirect the mailing you want to receive into your inbox: 

1. From the Edit drop down menu, select "Message Filters".
2. Click "New", and give the new filter a name (e.g. "Whitelist").
3. Change the drop down on the left to "sender" and the one in the middle to "is".
4. Copy and paste @poprepublic.tv into the box on the right.
5. Make the bottom two drop downs "Move to folder" and "Inbox".
6. Click "OK".
7. Make sure that your new filter is located at the top of the Message Filter list so it is run before any spam filter.

Outlook 2003/2007

Add the address you want to receive mailings from to your Safe Senders list:

1. On the Tools menu, click "Options".
2. On the Preferences tab, click "Junk E-mail".
3. On the Safe Senders tab, click "Add".
4. In the Add address box, copy and paste in @poprepublic.tv and click OK.

If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done by opening the email, right clicking the From address, and selecting "Add To Contacts". You can also access your Address Book via the tools drop down menu.

Yahoo

Set up a filter to redirect the mailing you want to receive in your inbox:

1. Open your mailbox and click on "Mail Options" (upper right hand corner).
2. Select "Filters" under the Management column.
3. Click the "Add" button on the Filters page.
4. In the "From header:" row, make the drop down "contains" and put the mailer's from address @poprepublic.tv   in the box.
5. At the bottom of the page Click the "Choose Folder" pull down menu and select "Inbox".
6. Click the "Add Filter" button.

If the mailing is in your Yahoo Bulk Folder open the email and click the "Not Spam" button. You should also check that the mailing's email address is not in your "Blocked Addresses" list.  You can find your "Blocked Addresses" list by clicking "Mail Options" and then clicking the "Blocked Addresses" link under the Spam column.  If you see the mailing's from address on this list, select it and click the "Remove Block" button. 

Others

The most common way to whitelist an address is to add it to your address book, white list, or safe list.  There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application.  They should have instructions on how to whitelist an address there.

To counteract naughty internet fraudsters and other internet criminals, our system is set up to automatically disable passwords that might have been played with. You can always click on "forgot password" in the login area, as this will send a new token to your nominated email address.

This way you can always reset your password to whatever you like, at anytime.

Our system also uses technology that BLOCKS access to the site by email addresses, ip addresses etc that are listed on anti spammers lists.

If you cant login - you might want to check the following listing sites and make sure you are removed... 

Our systethis content is originally from POPrepublic.tv. The leading pop culture source. Grab our app or follow @poprepublic on social media

We manually go through new memberships, to check that all details are correct. Should we come across any intentionally "fake" information on your profile - which appears to mislead us or other members, then your account could be disabled or cancelled.

We take your privacy and security very seriously - so please sign up properly.

Please make sure you fill in all the information correctly to avoid your membership being cancelled.

Cancellation is at our discretion.

We will endeavour to contact you to correct your information if we feel it to be a mistake on your behalf, otherwise no correspondence will be entered into. this content is originally from POPrepublic.tv. The leading pop culture source. Grab our app or follow @poprepublic on social media.

No. You can only vote once, so make sure you vote counts.

We had to change the rules this year, as an "unanmed" fan who was sitting on the iste voting 24 hours a day, did not like receiving our confirmation of vote emails, and reported our email as spam.

This made things very difficult for us email wise, as our system uses email to send you all notifications etc... so we decided that one vote and one email per person was the way we had to go - please blame them!

Please note that our system generates a verification/thankyou email for each round of voting (One email for all categories). So please don't complain or flag your email verifications as spam - doing this damages our email system and your account AND your votes will be deleted.

To increase votes for your favourites, get your friends to join  (please note our system wont allow fake accounts, so get real freinds and fans to vote!) 

We list those artists, bands, events and products that have activly engaged with our readers via POPrepublic.tv over the past 12 months. 

If your favourite artist isn't on there - get them or their management or publicity to set up an official artist page, group or suh so they can be in the running!

For the 2014 Awards, voting closes Midnight on 10th February 2015. (AEDST) Sydney Time.

Winners will be announced on Valentines Day 2015.

You should receive a thankyou / confirmation vote from us when you have completed voting.

If you are one a free email provider like hotmail, gmail or yahoo etc (even AOL)  please ADD OUR DOMAIN @poprepublic.tv to your email safe list.

This year it's one vote per person, due to fans who have come on the site to vote for one artist flagging our emails as spam during multi vote years. This had idamaged our email reputation in the past - so we have altered the rules so it works with our systems.

Please note, that should you mark your email as spam, our system will pick this up and your account will be deleted and all votes made will also be automatically deleted.  Email is an essential part of the POPrepublic.tv experience, so please do not ruin it for everyone.

Our priority is to service our readers who use our site throughout the year, enjoy our system and content - not just voters who come on during awards time.

Currently we do not offer voting via the app. It is only available via the website.